Location: Kowloon Bay, Kwun Tong District
Job Type: Full time
Salary: $15,000 – $17,000 per month
Key Responsibilities
- Manage inbound enquiries and complaints from customers and merchants regarding products, loyalty programs, and service offerings through phone, email, and written communication.
- Conduct proactive follow-up calls to ensure timely resolution of outstanding issues and maintain high service standards.
- Provide administrative and clerical support as assigned by supervisors, contributing to smooth daily operations.
- Liaise with cross-functional teams within the Operations Department to coordinate and resolve customer requests efficiently.
Requirements:
- Native in Cantonese is a must.
- Completion of Form 7 / DSE or above, with a minimum of 2 years’ experience in customer service or call center operations.
- Strong customer-first mindset with excellent communication and interpersonal skills.
- Self-driven, reliable, and capable of working independently under pressure with a proactive and positive approach.
- Proficient in Microsoft Office applications, including Word, Excel, and Chinese word processing.
- Excellent command of spoken and written English and Chinese; fluency in Putonghua is a plus.