Location: Kowloon
Job Type: Full time
Salary: $20,000 – $30,000 per month
Our client is an insurance company and currently hiring (Senior) Customer Service Officer – Hotline to join their team. With on-going professional training and developing career path, you will gain a wealth of knowledge and experience in the insurance industry.
Responsibilities:
- Provide effective inbound call services to customers for product and service enquiries
- Handle enquiries and complaints, guide customers through the process
- Troubleshoot and resolve any customer issues, working closely with internal teams to ensure a quick resolution
- Maintain accurate records of customer interactions
- Assist in other ad hoc projects as assigned
Qualifications:
- Higher Diploma or above (Fresh graduates are welcome)
- Minimum 1 year of relevant experience in Banking/ Insurance/ Customer Service/ Hotline service (preferred)
- Professional licenses (IIQE/ HKSI) are preferred but not mandatory
- Good command of both spoken English and Chinese
- Strong problem-solving skill and results-oriented
- Candidates with more experience will be considered as Senior Customer Service Officer
- Immediately available is highly preferred